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Something's holding your business back and you can't quite see why

I identify where the commercial friction sits and what
needs to change.

I work with founders and business owners who know something isn't quite working the way it should - even when, from the outside, everything looks fine.

Nici Routledge

Any of these sound familiar?

Sales are coming in, but the processes are breaking down.

The proposition is strong, but the market response isn't connecting.

The business is scaling, but it feels increasingly heavy to run.

Revenue's coming in, but costs are quietly leaking out.

Working harder, but standing still.

Expensive tech tools, over-promised and under-delivered.

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Wherever you are in the journey

Some are mid-growth. Revenue is strong but margin is being lost somewhere. Customer concentration is getting fragile. The business looks successful but feels harder to run than it should.

Some are building foundations. The idea is sound, but the proposition isn't sharp enough to open the right doors yet. One clear commercial conversation can change the direction of travel entirely.

Some are at a turning point. Sales have slowed, cash flow is tightening or the model has quietly drifted. Transformation isn't what's needed - it's a clear view of what's actually getting in the way.

Some are family businesses. Growth, succession and shared leadership pulling in different directions at once. The commercial challenges are real. The personal stakes are higher.

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Over the years, I've found that businesses rarely struggle because of a single issue.

More often, the symptoms appear in one place while the cause sits somewhere else entirely.
 

That's why I start by understanding what's really happening before jumping to solutions.

Learn More About How I Work

Sometimes the problem isn't where you think it is

PROPOSITION

What you're saying and what the market hears aren't always the same thing

PROCESS

Friction rarely shows up where it actually sits

PERFORMANCE

What looks like a team problem is often a bandwidth problem

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Commercial challenges rarely arrive neatly labelled
with one-size-fits all answers

Client Feedback

"Nici's feedback was specific, honest, and immediately useful - exactly what a founder needs before walking into investor meetings.

 

She identified structural improvements we hadn't seen ourselves, and the deck is significantly stronger for it. I wouldn't hesitate to recommend her."

-Amanda Forsyth

CEO & Co-Founder , LivOn

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